Shipping & Delivery

At Vitreosun, we work hard to process and deliver your orders as efficiently as possible while maintaining product quality and order accuracy.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been received and verified. Processing may take longer during peak seasons or promotional periods.

Estimated Delivery Time

For customers in the United States, Canada, Australia, and New Zealand, standard shipping generally takes 2–4 weeks from the date of shipment.

Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, and local logistics.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package through the official 17TRACK website: https://www.17track.net/en

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@vitreosun.com within 14 days of the expected delivery date. We will investigate the issue and arrange a replacement or refund when appropriate.

Order Changes

If you need to modify or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we may be unable to make changes.

Contact us

If you have any question, please contact us. Our contact information is posted below:

  • Email: support@vitreosun.com
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST)
  • Response Time: We aim to respond to all inquiries within 24–48 business hours.
  • Company Name: Linyi City Feixian Qingyu KunTai Department Store Co., Ltd.
  • Registered Address: No. 318, Xinquan Village, Liangqiu Town, Feixian County, Linyi City, Shandong Province