FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. However, there are several perks if you create an account with us:

  • Quick and seamless checkout process

  • Easily view your order status and order history

  • Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT? 

We accept all major credit cards (VISA, Mastercard, Discover, AMEX), PayPal, and Klarna payments.

3. HOW SECURE IS MY ONLINE ORDER? 

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is never stored on our servers.

4. ARE THERE ANY EXCHANGE RATES OR CURRENCY CONVERSIONS? 

All of our transactions are based in US Dollars. If your credit card is issued in another currency, your order total will be calculated in accordance with the daily exchange rate applied by your card issuer at the time the transaction is processed.

5. HOW DO I ENTER MY SHIPPING ADDRESS? 

Since our website and checkout system operate in English, all information entered must use standard English characters, including punctuation. If certain letters in your address contain non-English accents or special characters, please substitute them with the closest standard English characters (for example, using "c" instead of special accented letters).

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER? 

Please be advised that your shipping address cannot be modified once the order has been processed or shipped. We recommend using a permanent residential address rather than a temporary vacation address to avoid delivery delays caused by customs clearance or transit times.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE? 

Delivery time depends on your destination and the shipping option selected. Once your order has shipped, we will send an email with your tracking number and tracking link. Please note that Vitreosun is not responsible for transit delays caused by customs processing in your destination country.

8. WHAT DO I DO IF I HAVE MISSING OR DAMAGED ITEMS IN MY ORDER? 

If an item is missing or arrives damaged, please contact our support team immediately at support@vitreosun.com with your order number and photo evidence (if applicable), and we will resolve it promptly.

Need More Help? If you still have any questions, please feel free to reach out to our customer service team:

  • Email: support@vitreosun.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Response Time: We aim to respond to all inquiries within 24–48 business hours.

  • Operated by: Foshan Filaci Network Technology Co., Ltd.

  • Registration Number: 91440604MAKE63NE8W

  • Address: Room 1103-1, 11th Floor, Building 1, No. 129 North Lingnan Avenue, Shiwan Town, Chancheng District, Foshan City