Return & Refund Policy

Return & Refund Policy

At Vitreosun, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receiving your order for a full refund.

30-Day Satisfaction Guarantee

We proudly offer a 30-day money-back guarantee on all eligible products purchased directly from Vitreosun. This means you may return a product even if it has been opened or used, as long as the return request is made within 30 days of delivery.

Free Returns

Vitreosun provides free return shipping for eligible returns. Once your return request is approved, we will provide you with a prepaid return label and instructions on how to send the product back to us.

Please note that original shipping charges (if any) are non-refundable.

How to Start a Return

To initiate a return, please contact our customer support team at support@vitreosun.com and include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return (optional)

We will review your request and provide return instructions within 1–2 business days.

Refund Process

Once we receive your returned item, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of receiving your order at support@vitreosun.com. Include your order number and clear photos of the issue, and we will arrange a replacement or full refund at no additional cost.

Missing Items

If any item is missing from your order, please contact us immediately at support@vitreosun.com with your order number, and we will investigate the issue promptly.

Contact us

If you have any question, please contact us. Our contact information is posted below:

  • Email: support@vitreosun.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST)

  • Response Time: We aim to respond to all inquiries within 24–48 business hours.

  • Operated by: Foshan Filaci Network Technology Co., Ltd.

  • Registration Number: 91440604MAKE63NE8W

  • Address: Room 1103-1, 11th Floor, Building 1, No. 129 North Lingnan Avenue, Shiwan Town, Chancheng District, Foshan City